A little help on the journey
Travel desk.
Questions, unexpected detours, or a place that won't load?
Start here. We're happy to help.
Contact the developer
Let's get you exploring.
Email [email protected]. Include your visionOS version, game mode, and a short description of what happened.
Frequently asked questions
How do I start a game?
Choose Play Classic on the spatial menu. Use Make a Guess to open the map, place your pin, and submit it. After the reveal, continue to the next round. A Classic game has five rounds.
Where can I see places I have visited?
Open Travel Journal on the bottom Personal Records card. Every scene you see from this version onward is saved, including walks and Explore visits. Browse photo cards, search places or photographers, filter by mode, and see your latest round result. Repeated scenes are grouped with a visit count. Revisit in Explore reopens the live panorama from the menu or Explore; an internet connection is required and removed photos may be unavailable. The journal locks while a game location loads or you are guessing.
How do ratings and feedback work?
After three completed games, Lost Atlas may ask for a rating using Apple’s standard dialog on the results screen. The request is neutral, unrelated to score, and limited to once per version with at least 120 days between requests. Apple decides whether it appears. Send Feedback is always separate: open it from Personal Records, Credits, or finished results to write an editable email to [email protected]. App version, visionOS version, and mode are prefilled. Nothing is sent automatically; copy the draft if Mail is not configured.
How do earned credits and hints work?
Finish rounds to earn 10 credits per 1,000 points, or 20 per correct country. Spend them on capture date (10), continent (35), compass clue (60), Spy circle (100), or country (150). Use up to two distinct hints per location; Spy is once per run and Country is unavailable in Country Streak. Assisted rounds earn half, and personal bests and score achievements require no hints. Credits cannot be purchased or transferred. Each panorama and Daily round rewards only once.
Why is a photo credit locked?
Source pages show maps and location details, so browsing stays locked while a location loads or you are guessing. Photographer and license attribution remain visible. Finish the location or use Explore to open the source inside the app.
How do the five guesses work?
With the timer off, you have five guesses per location and the closest one determines the round score. Keep Best Guess banks your best attempt early. A perfect guess can reveal the round immediately. Timed games allow one guess per round.
How does Country Streak work?
Place the pin inside the country you think you're in. You get five different country guesses per location. Repeating a country already ruled out doesn't spend another try. Five misses on one location end the run; your best streak saves as you go.
When does the Daily Challenge reset?
The next challenge opens at midnight UTC. The day is marked played from your first submitted guess or purchased hint. Daily achievements count only completed five-round challenges; Daily Regular needs seven different dates, not seven consecutive days.
Why are there no walking arrows?
Walking is always enabled, but arrows need connected imagery in the photographer's sequence. Some panoramas have no usable next or previous image. Use another location or return to the starting point if you've already moved.
A place won't load. What should I do?
Check your internet connection and try again. Panorama and map services can be temporarily unavailable, and an indexed image can later be removed or fail quality checks. Exploring somewhere new may find another usable location.
How do I connect Game Center?
Open View All Records on the bottom Personal Records card, then choose Connect Game Center. After connection, Game Center opens Apple's achievements dashboard. You can keep playing without connecting. If syncing fails, progress remains saved locally and retries when you reconnect or open Personal Records.
Where are records and achievements saved?
Personal records stay on this device. Game Center stores highest reported achievement percentages; game counts and daily completions accumulate per device. Progress before the first connection is claimed by the first connected player. Later offline play stays with the last connected player. Changing Game Center accounts selects separate achievement progress.
How do I resume if immersion closes?
Use Resume Exploring on the game window. The current session remains available and timed rounds pause during the interruption. Credits open within the app so you can close them and continue.
Are there subscriptions or in-app purchases?
No. The planned launch price is US $1.99 paid up front, with the full game included. Regional prices may differ. Lost Atlas is currently preparing for App Store release.
How do I report a problem with street imagery?
The panorama credit opens its Mapillary source page, after you finish guessing or in Explore, where you can report the image through Mapillary. For app bugs, email us with the mode, visionOS version, and what happened. Please avoid sending personal or sensitive details in screenshots.
How do I remove local data?
Removing the app removes local records, travel journal entries and previews, settings, cached imagery, and the local achievement ledger, subject to system backup and restore behavior. Apple manages Game Center achievements separately; removing Lost Atlas does not reset them.
Your privacy matters.
Learn what stays on your device and how Game Center, imagery, and map services are used.
Read the privacy policy ↗